Shared service partners (SSP)

The recognised Outsourced Project Management Office (PMO) partner for Australia's mutual banking sector

JJPH is the recognised Outsourced Project Management Office (PMO) partner for Australia's mutual banking sector, through the Shared Service Partners (SSP). Mutual banks get an embedded delivery capability, ready to run, without building a delivery capability from scratch.

Recognised through the Mutual Support Network

Recognised as an Outsourced Project Management Office (PMO) partner through the Shared Service Partners (SSP).

Built for the sector

A full delivery capability shaped around the sector's regulatory and transformation load.

Direct engagement

Mutual banks engage JJPH through Shared Service Partners (SSP). Commercial terms sit between your organisation, SSP and JJPH.

NEW TO JJPH?

What Project Management as a Service Actually Gives You

Project Management as a Service, or PMaaS, gives your organisation a project manager on a monthly retainer. There is no recruitment to run and no permanent salary to carry.

Until now you had two real ways to get a project delivered. Hire a permanent project manager, or bring in a contractor. Both work, and both carry a cost you feel later.

JJPH built PMaaS to give you a third option. You get an experienced project manager embedded inside your organisation, backed by JJPH's own governance and reporting framework, for exactly as long as the program or project needs it.

PERMANENT HIRE

Full salary, super and overhead

Weeks of recruitment before anyone starts

They own it, you carry the risk

You build the framework yourself

A gap in delivery and a rehire

Notice periods and employment obligations

CONTRACTOR 

High daily rate plus agency markup

Days, once you have screened them

They deliver while they are on the books

You supply the framework

The knowledge walks out the door

Notice per the contract

JJPH'S PMaaS

One monthly retainer, part-time or full-time

A vetted Project Manager, embedded in days

Your PM owns it, backed by the Delivery Certainty System

JJPH's own framework, built in from day one

JJPH covers continuity, no single point of failure

No lock-in, cancel any time

THE SECTOR GAP

The sector's real challenge is execution

Australia's mutual banks are under real pressure. KPMG's 2025 Mutuals Industry Review points to tighter margins, heavier regulation and rising member expectations, with the cost of technology and transformation climbing at the same time. The sector is resilient, but the demands are stacking up faster than most lean teams can resource for.

PwC frames the defining challenge as execution. Mutual banks face the same disruption as the majors, across core banking modernisation, cyber, compliance and digital, with far less internal capability to deliver it. PwC's own guidance is to modernise incrementally and to work with partners who have already built that capability.

That is the gap a full Outsourced PMO closes. PMO capability was identified across the Mutual Banking sector as the single biggest gap facing mutual banks, and it is the work JJPH is recognised to deliver for the sector.

Sources: KPMG Mutuals Industry Review 2025, and PwC, How Australia's Mutual Banks Can Thrive Through Disruption.

Delivery track record

Banking & financial services

Community housing

Construction

Technology

Not-for-profit

The same delivery frameworks and governance, proven across regulated and complex sectors.

GETTING STARTED

How mutual banks engage JJPH

1

Enquire

Contact JJPH directly to start the conversation.

2

Scope

Scope the delivery capability your programme needs.

3

Embed

Your team is embedded and delivery begins, backed by JJPH's governance.

Mutual banks engage us via Shared Service Partners (SSP). The arrangement is already in place, so you can move from first conversation to an embedded team without a long lead time.

WHERE WE HELP

Project management for every stage of a mutual bank's transformation

Core Banking Transformation

Platform upgrades, system integrations and vendor management, run by project managers who understand the risk of getting a core system change wrong.

Regulatory & Compliance Programmes

CPS 230, the Financial Accountability Regime and prudential reporting obligations, delivered by project managers who track the compliance calendar as closely as the delivery plan.

Merger & Consolidation Programmes

Sector consolidation is accelerating. We help mutual banks run merger integration and systems consolidation without losing sight of member service.

Digital & Member Experience

Mobile banking, digital platforms and member-facing technology, delivered with the same governance as any regulated programme.

OUR SERVICES

Complete project management, from strategy to delivery

Program & Project Management

Experienced PMs who hit the ground running with JJPH's delivery frameworks and quality assurance.

Program & Project Recovery

Turning a stalled or at-risk programme around with experienced leadership and systematic issue resolution.

Strategy & Business Case Development

Building the business case and delivery plan that gets a programme approved and funded.

RFX & Procurement

Running vendor selection and contract award for core banking and technology procurement.

People & Change

Change management and engagement so new systems and processes are actually adopted across the organisation.

PMO Establishment

Building the governance, reporting and delivery structure your organisation needs to run more than one programme at once.

HOW WE DELIVER

What Is JJPH's Delivery Certainty System?

The Delivery Certainty System is our framework for embedded project management, backed by our Governance Quality Guarantee.

It sets the standard for how we delivery capability report, govern and escalate work inside a client organisation. Mutual banks get consistent oversight regardless of which bank or project is involved.

The system is built on our own governance frameworks, reporting templates and escalation protocols, refined through delivery across banking, community housing, construction, technology and the not for profit sector. Rather than starting from scratch for each client, we applies the same proven approach everywhere we work, adapted to the client's context.

It reflects established project management best practice, shaped by real delivery experience rather than theory alone. Every project manager works to the same standard, so clients get consistent oversight and predictable delivery, regardless of sector, project size or which project manager is engaged.

Delivery is run through our own proprietary project management system, giving every client the same level of visibility into planning, tracking and reporting. It is the same system our project managers use across every sector we work in, so mutual banks benefit from tooling already proven on other complex, highly governed engagements.

Governance Quality Guarantee

Every engagement is backed by structured governance and quality assurance from a senior JJPH practitioner.

24-Hour Escalation Guarantee

Delivery risks are escalated to senior leadership within 24 hours, not left to surface at the next steering committee.

30-Day Right Fit Guarantee

If our delivery model is not the right fit for your bank in the first 30 days, we reshape it until it is.

Things mutual banks usually ask us

What is Project Management as a Service (PMaaS)?

PMaaS gives your organisation a project manager on a monthly retainer, embedded in your team and backed by JJPH's own governance and reporting framework. There is no recruitment to run and no permanent salary to carry. You keep the Project Manager for as long as the program or project needs, part-time or full-time.

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Why was JJPH chosen for this?

PMO and delivery capability was the sector's biggest gap. JJPH runs a full Outsourced Project Management Office (PMO) built for regulated environments, which is why it is recognised for this work through the Shared Service Partners (SSP).

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How is PMaaS different from hiring a permanent project manager or a contractor?

A permanent hire is a fixed cost you carry whether a project is running or not, plus weeks of recruitment before anyone starts. With PMaaS you get a vetted senior PM embedded in days, on a retainer you can scale up or down, with no employment obligations once the work is done.

A contractor fills the seat and leaves when the contract ends, taking the knowledge with them. A PMaaS engagement gives you the same senior delivery, backed by JJPH's continuity and governance, so there is no single point of failure. Every engagement is backed by the Delivery Certainty System.

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How do we actually engage JJPH?

Mutual banks engage JJPH through Shared Service Partners (SSP). Because it is already in place, you can move from first conversation to an embedded team without a long lead time.

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How much does it cost?

That depends on the scope and monthly retainer tier your organisation needs. We keep pricing out of general publication and confirm it directly with each organisation after an initial conversation.

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Ready to talk about your next delivery requirement?

Book a Scoping Call